Privacy Policy

1. Introduction

Juanlife ("we," "our," or "us") is committed to protecting the privacy of Filipino drivers and all users of our platform at juanlife.ph. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or enroll in our insurance products.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, government-issued ID details.
• Contact Information: Mobile number, email address, home address.
• Driver Information: Driver type (TNVS, taxi, delivery, logistics, PUV, company driver), vehicle details, license number.
• Financial Information: Payment method details for premium collection (processed securely by our payment partners).
• Health Information: Medical history relevant to insurance underwriting and APE Basic 5 check-up coordination.
• Usage Data: IP address, browser type, pages visited, time spent on site, and other diagnostic data collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Process your insurance enrollment and manage your policy.
• Verify your identity and eligibility for coverage.
• Process premium payments and claims.
• Coordinate health benefits including telemedicine and APE Basic 5 check-ups.
• Send policy documents, renewal notices, and important service communications.
• Improve our website, products, and customer service.
• Comply with legal and regulatory obligations under Philippine law, including requirements of the Insurance Commission of the Philippines.

4. Disclosure of Your Information

We may share your personal information with:

• Insurance Underwriters: Licensed insurance companies that underwrite the products offered through Juanlife.
• Healthcare Partners: Telemedicine providers and clinics coordinating your health benefits.
• Payment Processors: Secure third-party payment gateways for premium collection.
• Regulatory Authorities: The Insurance Commission of the Philippines and other government bodies as required by law.
• Service Providers: Technology and operational partners who assist us in delivering our services, bound by confidentiality agreements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your insurance policy, and comply with our legal obligations under Philippine law. Insurance records are typically retained for a minimum of five (5) years after policy expiration, or as required by the Insurance Commission.

7. Your Rights Under the Data Privacy Act of 2012

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the right to:

• Be informed: about how your data is collected and processed.
• Access: your personal data held by us.
• Correct: inaccurate or incomplete personal data.
• Erasure or blocking: of your personal data under certain conditions.
• Object: to the processing of your personal data.
• Data portability: — receive your data in a structured, commonly used format.
• File a complaint: with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact us at 09565233021 or through our website at juanlife.ph.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may configure your browser to refuse cookies; however, some features of our website may not function properly as a result. We do not load analytics or tracking scripts without your consent.

9. Children's Privacy

Our services are intended for adults who are licensed drivers. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: